LDC is partnering with the management team of James and James Fulfilment led by Founder and CEO James Hyde.

PORTFOLIO

James & James: Providing a smarter solution to more customers

James and James Fulfilment secured an £11million investment from LDC to further enhance its market-leading, software-enabled e-fulfilment proposition.

Sector
  • Support services
  • Technology, Media, Telecoms

James and James Fulfilment provides online order fulfilment to e-retailers, storing products, packing and shipping orders, and handling any returns.

Deal type
  • Management buyout
Investment

£11million

James and James provides online order fulfilment to e-retailers, storing products, packing and shipping orders, and handling any returns. This enables clients to increase order volumes, enhance customer experience, and improve stock and inventory management.

The business supports its clients from its operating bases in the UK, USA and New Zealand. In April 2020 won a Queen’s Award for Enterprise in the field of International Trade, following a 1,700% increase in export revenues over the last five years.

James and James’s clients can fulfil orders from multiple channels and countries in one place and also provide live order tracking.

Over the last few years, we’ve been on a strong growth trajectory and are investing more than ever in our in-house fulfilment platform. With LDC’s experience in the tech space and confidence in our business plan, they will be a great partner to help us deliver even more value to even more brands and retailers.”
James Hyde, Co-Founder
James and James Fulfilment

Extending its reach

In March 2020, LDC backed the management team led by Founder and CEO James Hyde, COO Neil Sant and CFO Simon Lisser.

LDC’s investment is supporting the management team to invest in a new larger UK fulfilment centre, further enhance its technology proposition, and expand the business’ client service and commercial functions.

Just two months after LDC’s investment, James and James signed a 10-year lease on Liberty 196 – a new facility on Brackmills Industrial Estate in Northampton. James and James will run this location in parallel with its current site, before moving fully to Liberty 196 in 2021.

During the COVID-19 pandemic, Cambridge Mask Co – a provider of military-grade face masks that filter out nearly all pollution, gases and viruses – met a 2,500% increase in demand. James and James was an essential element in their ability to help the UK and international community respond to the demand by receiving the masks in bulk and shipping orders out, to both individuals and healthcare organisations, in 24 hours.