James and James provides online order fulfilment to e-retailers, storing products, packing and shipping orders, and handling any returns. This enables clients to increase order volumes, enhance customer experience, and improve stock and inventory management.
The business supports its clients from its operating bases in the UK, USA and New Zealand. In April 2020 won a Queen’s Award for Enterprise in the field of International Trade, following a 1,700% increase in export revenues over the last five years.
James and James’s clients can fulfil orders from multiple channels and countries in one place and also provide live order tracking.
Over the last few years, we’ve been on a strong growth trajectory and are investing more than ever in our in-house fulfilment platform. With LDC’s experience in the tech space and confidence in our business plan, they will be a great partner to help us deliver even more value to even more brands and retailers.”
Extending its reach
In March 2020, LDC backed the management team to support the investment in a new larger UK fulfilment centre, further enhance its technology proposition, and expand the business’ client service and commercial functions.
Just two months after LDC’s investment, James and James signed a 10-year lease on Liberty 196 – a new facility on Brackmills Industrial Estate in Northampton. James and James will run this location in parallel with its current site, before moving fully to Liberty 196 in 2021.
ESG Journey
LDC’s partnership with Seismic, a UK-based consultancy has helped the management team at James and James develop its ESG strategy and pursue B Corp certification. Watch the video below to hear CEO Emma Dempsey discuss their sustainability journey.
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Delivering significant growth sustainably
Hear from Emma Dempsey, CEO at James & James Fulfilment on its ESG Journey and how the B Corp framework has helped them.
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100 fastest-growing private companies in the UK (No. 75)
The Sunday Times 100
The Sunday Times Fast Track
2020