James and James provides online order fulfilment to e-retailers, storing products, packing and shipping orders, and handling any returns. This enables clients to increase order volumes, enhance customer experience, and improve stock and inventory management.
The business supports its clients from its operating bases in the UK, USA and New Zealand. In April 2020 won a Queen’s Award for Enterprise in the field of International Trade, following a 1,700% increase in export revenues over the last five years.
James and James’s clients can fulfil orders from multiple channels and countries in one place and also provide live order tracking.
Over the last few years, we’ve been on a strong growth trajectory and are investing more than ever in our in-house fulfilment platform. With LDC’s experience in the tech space and confidence in our business plan, they will be a great partner to help us deliver even more value to even more brands and retailers.”
When we talk about our plans for ESG, we find it’s really helping us to attract new customers as
well as retaining customers, because they are thinking about the same issues as we are.”
Extending its reach
In March 2020, LDC backed the management team to support the investment in a new larger UK fulfilment centre, further enhance its technology proposition, and expand the business’ client service and commercial functions.
Just two months after LDC’s investment, James and James signed a 10-year lease on Liberty 196 – a new facility on Brackmills Industrial Estate in Northampton. James and James will run this location in parallel with its current site, before moving fully to Liberty 196 in 2021.
Sustainable growth
The management team, led by CEO Emma Dempsey, has a long-term strategy to grow the business by investing in their in-house fulfilment platform, enhancing its technology proposition, and expanding into more international territories. Making sustainable
decisions is key to the credibility of the growth plans and helps attract and retain key talent across the business.
James and James has been certified as a Disability Confident workplace and are one of the first
fulfilment centres in the world to be certified by The Soil Association, enabling the business to
handle a wide variety of organic products. In 2021, the business was also awarded Employer of the Year at the Northamptonshire Business Excellence Awards.
Awards
100 fastest-growing private companies in the UK (No. 75)
The Sunday Times 100
The Sunday Times Fast Track
2020