News
J&J’s continued tech investment and international expansion sends revenue soaring
4 Aug 2025
J&J Global Fulfilment (J&J), a leading UK-based technology eCommerce fulfilment provider, has reported strong revenue and profitability growth on the back of international expansion and demand for its e-commerce ecosystem for online retailers. It has also furthered its international reach with a new fulfilment centre in Gorzów, Poland, bringing its total number of sites across the UK, Europe, Australia and North America to seven.
J&J, headquartered in Northampton, provides online order fulfilment to small- to medium-sized e-retailers. It stores products, packs and ships orders, and handles any returns for more than 350 businesses, including brands such as PetLab Co and The Beauty Crop. Its end-to-end solution integrates seamlessly with popular platforms such as Shopify, Amazon Marketplace and TikTok Shop, and enables clients to increase order volumes, enhance customer experience and improve stock and inventory management.
In the year to 31 March 2025, J&J increased revenue by 31% to £67.1m and EBITDA by 37% to £9.2m. This was the second consecutive year where the business increased revenue by more than 25%.
J&J’s success has been driven by continued investment in its people and services, strong customer retention, new customer acquisitions and its continued expansion overseas.
In July 2024, the business opened its first facility in Toronto, Canada and last year invested in a US-based sales team for the first time. International sales generated nearly a third (32%) of J&J’s revenue in FY25, rising to £21.8m from £16.4m in FY24. The US is the business’ largest overseas territory by revenue.
J&J also grew its team, investing in customer service specialists and technology and its proprietary e-commerce platforms CommandPort and ControlPort.
CommandPort is the world’s first digital-native warehouse management system, delivering industry-leading accuracy. Meanwhile, cloud-based ControlPort enables J&J’s clients to fulfil orders from multiple channels and countries in one place and track the progress of orders in real time, while also receiving data-rich reporting on inventory and SKU performance, which helps them to run and grow their businesses more effectively.
In 2020, LDC, part of Lloyds Banking Group, backed the management team to support investment in a new, larger UK fulfilment centre, further enhance its technology proposition, and expand the business’ client service and commercial functions. Just two months after LDC’s investment, J&J signed a 10-year lease on Liberty 196, its facility in Northampton that is six times the size of its previous site. Since LDC’s investment, J&J has increased average revenue by over 150%.
Emma Dempsey, CEO of J&J Global Fulfilment, said: “Our clients have great big ambitions to operate globally, and we continue to expand our geographic presence so more can benefit from our world-class fulfilment services.
Along with the skill of our people, our game-changing proprietary technology is core to everything we do as a business and is a real differentiator for us in the highly competitive fulfilment market. We will continue to invest in our technology to unlock further insights and efficiencies for our clients to enable them to grow faster.”
Chris Baker, Partner at LDC, added: “These results reflect J&J’s continued focus on service excellence and a culture of constant improvement on behalf of its customers – something that’s seen in everything the team does, from its dedication to expanding and optimising the service offering, to the ever-growing capabilities of its technology platform. We’re looking forward to continuing to support Emma and the management team as they press ahead with their ambitious plans.”