Your information will be held by the Lloyds Banking Group entity which provides the banking relationship(s) to the business. This may be LDC (Managers) Limited, Lloyds Development Capital (Holdings) Limited and/or LDC GP LLP. This privacy notice is to let you know how companies within the Group look after your information. This includes what you tell us about yourself, what we learn by having the business as a customer, and your marketing choices. This notice also tells you about your privacy rights and how the law protects you.
This Privacy Notice covers both personal and business information, and for the purpose of this Privacy Notice the following words have the following meanings:
- “You/your” means Key Account Parties and Account Parties of the business. In this context “Key Account Parties” means individuals who are sole traders, partners, directors, company secretaries, member or beneficial owners, trustees or other controlling officials within the business. “Account Parties” means individuals (other than Key Account Parties) who have provided their personal information in connection with the products and services provided to the business by us.
- “The business” means the business you are associated with and which is our customer, whether it is a company, limited liability partnership, partnership, sole trader, or other entity such as a special purpose vehicle, club, charity or trust.
1. Personal information and the law
This section tells you who we are, what your personal information is, and how we get it. It explains how the law protects you by controlling what is allowed to happen to it.
- Who we are
- How the law protects you
- Groups of personal information
- Where we collect personal information from
- How long we keep your personal information
- If you choose not to give personal information
2. The control you have
This section covers how to complain or withdraw your consent. It also tells you how you can get a copy of your personal information, or ask for it to be changed or removed.
- How to complain
- How to withdraw your consent
- Letting us know if your personal information is incorrect
- How to get a copy of your personal information
- Your rights
3. How personal and business information is used
This tells you who we share personal and business information with. It explains what it’s used for in marketing, to provide credit and to combat fraud – and how this can affect you.
- Who we share your information with
- How we work out what marketing the business receives
- How we use information to make automated decisions
- Credit Reference Agencies (CRAs)
- Fraud and Financial Crime prevention agencies
- Sending data outside of the EEA
Personal information and the law
Who we are
This section gives you the legal name of the company who holds your information – known as the ‘legal entity’ – and tells you how you can get in touch with us.
Lloyds Banking Group is made up of a mix of companies, set up on different legal entities. We’ll let you know which you have a relationship with, when you take out a product or service with us.
Contacting us about data privacy
If you have any questions, or want more details about any of the topics in this Privacy notice or how we use your personal and business information, you can ask your usual bank contact, or email the data privacy team at Riskandcompliance@ldc.co.uk
These are our main contact details. Some sections of this notice have special contact details that you can use instead.
If you are not satisfied with our response, you can contact our Group Data Protection Officer contact on 0345 602 1997 (+44 1733 347 007 from outside the UK).
How the law protects you
This section sets out the legal reasons we rely on, for each of the ways we may use personal and business information.
Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing it outside Lloyds Banking Group. The law says we must have one or more of these reasons:
- To fulfil a contract we have with you, or
- When it is our legal duty, or
- When it is in our legitimate interest, or
- When you consent to it.
When we have a business or commercial reason of our own to use your information, this is called a ‘legitimate interest’. We will tell you what that is, if we are going to rely on it as the reason for using your data. Even then, it must not unfairly go against your interests.
The law and other regulations treat some types of sensitive personal information as special. This includes information about racial or ethnic origin, sexual orientation, religious beliefs, trade union membership, health data, and criminal records. We will not collect or use these types of data without your consent unless the law allows us to do so. If we do, it will only be when it is necessary:
- For reasons of substantial public interest, or
- To establish, exercise or defend legal claims.
Here is a list of all the ways that we may use your information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are.
Serving you as a customer: