LDC-backed Connect Managed Services makes double acquisition
6 Feb 2018
Cost control, exceptional customer service along with improved business and operational capabilities remain high on everyone’s agenda. As a trusted partner, we are constantly looking for new ways to help our customers to achieve these important objectives. The expertise and experience both businesses bring to the Connect family is an important component of our own business transformation journey.”
LDC backed the multi-million-pound management buyout of Connect Managed Services in April 2014. In June, it reported a 39% increase in turnover and a 240% increase in profits (EBITDA) to December 2016.
Growth has been powered by a targeted buy-and-build strategy and significant new contract wins, which has seen the business gain Advanced Technology Partner (ATP) status with Cisco. In July 2017, Connect Managed Services completed the acquisition of PC-1 which manages some of the largest contact centres in the UK for customers such as NSPCC, Northumbrian Water and Vodafone.